FAQ

Frequently Asked Questions

Q: How do I start the claims process with your consultancy?

A: You can start by contacting us via our phone, email or filling in our online enquiry form at the Contact Us page.

Q: What types of claims do you handle?

A: We handle a wide range of claims including health, life, motor and also business-related insurance claims.

Q: What should I do after an incident occurs?

A: Document the event, take photographs if applicable, contact your insurer and reach out to us for guidance on the next steps.

Q: What documents do I need to submit a claim?

A: Documents typically include your insurance policy, proof of loss/damage (photos, receipts), and any relevant information related to the insurance claim type.

Q: How long does the claims process take?

A: The timeline depends on the complexity of the claim. Simple claims may take weeks, while more complex ones can take months.

Q: What happens if my claim is denied?

A: We will review your case and help you appeal the denial or negotiate further with the insurer (insurance company).

Q: How do you negotiate with insurance companies on my behalf?

A: We use our expertise to review your policy and claim, then advocate for the maximum possible settlement through direct negotiation.

Q: Is there a minimum claim amount you handle?

A: There is no minimum claim amount, though we typically focus on claims with significant financial impact.

Q: What if my insurance company offers a low settlement?

A: We will review your policy and negotiate for you for a fairer settlement.

Q: What are my rights as a policyholder?

A: You have the right to a fair evaluation, timely responses and the ability to dispute or appeal claim decisions.

Q: How often will I receive updates on my claim?

A: We provide a regular update throughout the process and are available to answer questions anytime.

Q: Can you help with claims that is already filed with my insurer?

A: Yes, we can step in at any stage of the claims process to assist or negotiate on your behalf.

Got more question?
Feel free to contact us today if you have any questions and want to learn more about insurance. Our team is here to assist and provide you with expert guidance to make sure you get the support that you need.